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Hardcode description for different forms
Posted Oct 24, 2024
Hi
I have 3 forms and would like each one to have a different hardcoded Description.
I have the following code already, but this is applied to all forms.
Is there a way to assign a different description by form ID or name similar to below?
$('#request_description').val('System Access Form'); // Autofill description
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2 comments
Jakub
Hello,
Yes it is possible to manipulate forms based on their id using the IF stateeent with the field id.
if ($("#request_issue_type_select").val() == "4632445424532") { // Your code for the first condition } else if ($("#request_issue_type_select").val() == "463242424532") { // Your code for the second condition } else { // Code to execute if neither condition is met (optional) // You can leave this empty if you don't need to handle the else case }
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John Kenny
Hi - sorry for the late response. That doesn't seem to work for me. I took the Form ID from the URL of the form and entered into the code, but the tickets don't display the text I enter in the code.
An example of the URL where I get the firm id from is: ‘https://test.zendesk.com/hc/en-gb/requests/new?ticket_form_id=123456789’
The code I used is below:
if ($(""#request_issue_type_select").val() == "123456789") {Account Creation Form} else if ($("#request_issue_type_select").val() == "987654321") {Account Decommission Form} else { // Code to execute if neither condition is met (optional) // You can leave this empty if you don't need to handle the else case }
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