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Restricting amount of hours per day agent can be schedule for one task
Posted Oct 24, 2024
We would like to have a feature where we could restrict amount of hours agent is assigned to one tasks. This is most relevant when during auto scheduling some agents assigned to work whole day with calls while others not. We would like to balance load for the agents through ability to have only certain amount of hours assigned.
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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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