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Enable Content blocks to be available from with Macros
Posted Oct 24, 2024
Our prospect (Gnosis) have asked for the single source of truth which is Content Blocks (within Guide) to be available in Macros because they have a number of links and content items that they want to use as solutions for customers. They understand the value of content blocks in Guide but they also have the same links and content in Macros but have to update them manuall and it's a big pain because they first have to search for the links within the Macros then manually edit them.
Thanks
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2 comments
Chandra Mullineaux
Have you considered using the Knowledge app instead of a macro? You could put the content block inside of an article, then copy it to tickets via the Knowledge app.
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Shawna James
Thank you for taking the time to provide us with your feedback and Chandra for chiming in here. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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