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Export Answerbot Answers
Posted Oct 25, 2024
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
I would like a ZD Admin to be able to export the Answers we've created in the Conversation Bot.
What problem do you see this solving? (1-2 sentences)
There are product changes that require updates in the chatbot.
An admin simply wants to do an audit of the Answers available.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
Our company has renamed and reorganized a bunch of reports and I need to make edits to our Answerbots. Major changes like this haven't historically happened too much.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
I will be opening the Answers one by one, then going through each pathway and finding the problems.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
There would be a button so that I could export all the answers into a .csv and then I can search to find all the mentions of those reports. (Or to perform any other kind of audit.)
I can see that it would be complicated to convey the workflow in a .csv so I'm not sure what the answer would be there!
(Another potential helpful thing would be for the searchbox on that page to search through the messages too, not just the Answer titles…)
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2 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Mackenzie Ribbink
We also have a need for this. My team of technical writers will sometimes delete articles and move their content into a different article. If the ones that were deleted were included in a chatbot answer flow, it would be helpful for them to know so they can notify me and recommend an alternative. Being able to export a list of answers would make this process much quicker for our team.
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