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Inconsistency with how article settings work
Posted Oct 25, 2024
Based on your workflow, some article settings may or may not carry over to each placement. See my examples below.
Situation A – Multi-placement on one Zendesk region (brand) and multiple Zendesk regions (brands)
I created an article on Zendesk UK & Ireland via Article > Add, turned off comments, and added a label. Then, I selected Manage sections to add the second placement, clicked Done, and then Save. In this scenario, the label was there for both placements, and the comments were turned off for both placements. I did this same workflow for a multi-placement in one Zendesk region (brand) and a multi-placement across multiple Zendesk regions (brands) and got the same results.
Situation B.1. – Multi-placement on one Zendesk region (brand)
I created an article on Zendesk UK & Ireland via Article > Add. Then, I selected Manage sections to add the second placement, clicked Done, and then Save. Next, I clicked on one of the placements, turned off comments, added a label, and saved it. In this scenario, the comments were turned off for both placements, but the label was only on the one placement where I added it.
Situation B.2 – Multi-placement across multiple Zendesk regions (brands)
I created an article on Zendesk UK & Ireland via Article > Add. Then, I selected Manage sections to add the second placement on Zendesk US, clicked Done, and then Save. Next, I clicked on one of the placements, turned off comments, added a label, and saved it. In this scenario, the comments setting and label didn’t carry over to the other placement.
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