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Tymeshift App as a alternative for agents to view schedules without the need of their laptop



Posted Oct 29, 2024

This is somewhat similar to a previous request: https://support.zendesk.com/hc/en-us/community/posts/8011159958298-Monthly-agent-view-for-Tymeshift-schedules-or-option-to-increase-threshold-of-30-day-limit-for-Google-sync 

There are a few limitations with the current google sync set up for Tymeshift schedules from a agents point of view:

- limited to only 30 days (aware and very appreciative that the team are looking to extended this up to 60 days)

- agents have to manually de-sync and re-sync their google calendar every 30 days 

As an alternative, it would be really nice to have a Tymeshift app which showed schedules (offering the shift trade/time off request would be nice as well but ideally the ability to see all shifts added to Tymeshift would be the most important factor). That way agents are able to view their schedules away from work and their laptops and would avoid the current google sync challenges.

This request came to mind as I notice we have quite a few different Zendesk mobile apps (support and chat etc).


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1 comment

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Shawna James

Community Product Feedback Specialist

Hey Robert,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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