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BUG: Unable to browse to find a section, and unable to efficiently search for a section with a common name
Posted Oct 29, 2024
When trying to place a new article after getting this EAP, I'm running into a dead end. (Note that I'm not trying to place in multiple locations in this instance.)
Background: The section I'm trying to add the article to is a common section name in our Help Center. Within most of our categories, we have “What's New”, “Overview”, “Setup,” and “Use” sections. The one I'm looking for is “Use” and there are probably about 50 of these. This became an issue when searching to find it.
My steps and the issues I ran into along the way:
- Click Add > Article.
- Click Manage Sections.
- First, I try browsing:
- I scroll down to the category and click on the category name.
- In the results, no sections are listed. (There are in fact 5 sections in this category.) This is the bug.
- A secondary issue I want to call attention to when the above is being fixed: After clicking on a category name, the view that would show the resulting sections is scrolled all the way down (from when I had scrolled to find the category) so even if results were showing, the screen would initially appear blank, and I'd need to scroll up.
- Then, I try searching:
- I try searching the category name (EasyOps). (We have a LOT of categories, so I was hoping the search would work for category names, but it does not. Being able to search by category would be a helpful enhancement for us.)
- Then I try searching the section name (Use). However, we have about 50 sections with that same name. The one I need doesn't come up early, so my only option is to scroll through until I find the one I need.
- I also try searching the section name + the category name (EasyOps Use) to see if that narrows the search results. It does not impact the search results at all.
Impact: High. We are about to need to place a lot of new articles for our monthly release notes, all of which will belong in a “What's New” section in the respective categories. We have MANY “What's New” sections - one for each of our many apps. Not being able to browse or efficiently search to find the specific What's New sections will add a lot of time to our already busy release notes week.
4
3 comments
Fiona Dirom
I am also running into the issue where no sections are listed when I try to place a new article, so I can't save it.
1
Albert DeGregorio
I am having the same issue. I can no longer post articles and need to be able to do this by week's end for an upcoming production event.
0
Customer Service
I've been experiencing that this afternoon. Thanks for posting! Hopefully it'll be fixed soon.
0