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Accordions &Table of Contents: Should be Buttons in the Guide Editor



Posted Nov 04, 2024

Problem: 

  • Accordions and Table of Contents must be coded on each article. This is timely and a little finicky, you cannot have just any user making this kind of edit. 
  • A lot of time/effort has already spent on coding accordions and table of contents and for Zendesk to follow up on our questions/issues we run into because it is manual coding. 

My feedback: is for this to be implemented into the editor by Zendesk so all we need to do is click a button (like adding a table into the article). 

Need proof of the want/need for this capability? Look at this thread going back 3 years: Tip: Collapsible headers in articles or templates (accordions) – Zendesk help


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1 comment

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Shawna James

Community Product Feedback Specialist

Hey Jane,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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