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Cannot Place Article in Section



Posted Nov 12, 2024

I want to move a few articles to other categories but it's not letting me select just the section and not folders in the section. 

Here's a recording of what I'm trying to do: https://share.zight.com/9ZuJkRGG 


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Orsolya Forster

Zendesk Product Manager

Hi Adrienne, 

It’s a very interesting feedback. Looking at the recording, I see that you want to select a section for placement but instead, you opened the section in the hierarchy. It’s a matter of clicking on the radio button or the section title.
By clicking on the radio button (instead of the section title), you could select the section for placement.
I really appreciate this feedback, this gives us fruit for thought to make the product more intuitive. Cheers!

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