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Functionalized answer linking for bot flows



Posted Nov 19, 2024

Hello,

 

I would like to be able to link to -- and subsequently return from -- a separate block of steps, from within the middle of a bot answer. This affects admins, as answers take longer to build (using copy/paste) and our ZD instance is nearing the 2,000-step limit. 

 

Current state only allows for linking to the last step of an answer and so does not improve efficiency for steps which are repeated mid-flow.

 

For example, one of our flows uses API integrations to verify a user's identity via MFA, prior to surfacing customer information. I have to copy/paste the large block of MFA steps dozens of times, and the resulting flow is nearing 700 steps on its own.

 

I would like the option to call and return from a separate flow, from within an answer. This should not just be another answer (we don’t want customers accidentally triggering the helper flow via intent keywords), but a functionalized set of steps. Variables should persist to and from the helper flow.


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Shawna James

Community Product Feedback Specialist

Hey Jason,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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