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VOC - Ability for some SME Agents to have access to the Bot flow for reviewing
Posted Nov 20, 2024
Description: Ability for some SME Agents to have access to the Bot flow for reviewing... Roles today does not specific a separate access management to the bot flow
Allow Agents to review the flow when troubleshooting tickets, to understand why a customer ended up being transferred to an agent. Workaround: None apart from asking the admin to share a screenshot Additional Info: none
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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