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Deletion Schedules - Why does it apply only to archived tickets?
Posted Dec 05, 2024
Hi,
We have several use-cases where want to support setting up deletion schedules for different workflows where the ticket can be closed, but not archived. The fact deletion schedules only supports running on archived tickets (tickets in a closed state of 120 days). This is a rather huge limitation which forces us to use 3rd party solutions due to the limitation in native functionality.
Please enhance the functionality of deletion schedules, so they do not only run on archived tickets.
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3 comments
Scott Tynan
Curious, what's the use case for needing to delete tickets? I want all the historical data I can get and would only start deleting if it became a storage capacity issue.
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Mary O'Neill
Hi Lars Ørnlo ,
120 days is the default time set for tickets to be archived. However, this can be reduced if you need to archive them sooner for deletion.
Reach out to your Zendesk contact or raise a ticket and we'll modify that archive after time for you.
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