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Query for questions - answers on ticketing



Posted Dec 05, 2024

Hello, 

 

Is it possible to create a query with Zendesk API to have all datas that we have with our customer suppport ? 

We would like to have a query that give us all questions from clients with answers from agents for each ticket on Zendesk? In all different channels, for all languages. 


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2 comments

Laura J - are you referring to all of the tickets and responses from your agents?  If so, there are many different APIs available for this.   I would suggest you start by looking at the Incremental Exports endpoints.

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Tipene Hughes

Zendesk Developer Advocacy

Hi Laura,
 
The Tickets API would be a good place to start when trying to retrieve this information. You can also use side loading to retrieve related records as part of a single request.
 
If there is any specific data you’re looking for let me know, and I can help with finding the appropriate endpoint.
 
Tipene

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