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Guide feature update request: Add last verified date to verification rule filters



Posted Dec 09, 2024

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

I would like to be able to use Last verified date as a filter when setting up article verification rules in Guide. Without it, verification rule filters are not sufficient to capture all articles that require regular review. This leads to outdated, inaccurate, or otherwise sub-standard Help Center content that affects our authors and the customers who rely on this information.

 

What problem do you see this solving? (1-2 sentences) 

Having the rule trigger by last verification date would mean that each article would be reviewed at the same exact cadence (for example, every six months). This would make it easier to verify content more evenly across the Help Center.

 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This issue happens on a biweekly basis, which is how often our verification rule fires. Our aim is to meaningfully review each of our articles (excluding release notes) for accuracy on a regular basis, so we currently use the Updated filter to identify articles that haven't been updated recently. However, day-to-day updates to content are not the same thing as a meaningful review to verify the article's contents—sometimes an “update” is as small as fixing a typo, changing the article's settings, or even editing a content block that appears in the article. If an article gets updated more often than others, that means it isn't detected by our verification rules and we miss the opportunity to put it through a more thorough verification process.

 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Yes—we regularly sort our articles manually by verification date to see if there are any with a last verification date over six months. There are typically a handful of these that slip through the cracks.

 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Ideally, the solution would entail the same Filter options that currently exist for updated date, but for verification date instead.

 


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Shawna James

Community Product Feedback Specialist

Hey Anelise,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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