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Talk API Cannot currently set a call button as part of a messaging answer flow.
Zendesk Luminary
Posted Dec 11, 2024
In your Using Voice powered by messenger article it highlights there is a current limitation where you cannot embed a Call button as part of the Messaging workflow.
Originally I believe this said it was coming soon - however wanted to see if this is on the roadmap for Messenger and if so when.
We are looking to utilise the call button in a couple of workflows that contain branching conditions based of API calls, so where the button will only appear in the workflow if the customer needs a specific condition we have set.
If they do meet the criteria they'll have the option to call
If they do not meet the criteria then they will not have the option to call
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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. I understand that there are use cases outside of those the developer solution provide so this has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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