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Android Chat SDK: New Chats Displayed Above Older Ones



Posted Dec 12, 2024

We are currently using the Zendesk Chat SDK V2 for both iOS and Android, following the integration guide here:https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/ios/integration/#adding-the-sdk-with-spm

n the Android version of our Zendesk Chat SDK, we’re experiencing an issue where previous chats sometimes appear below new chats.

Steps to Reproduce:
1)Log in with a valid account in the Android app.
2)Open the chat window and start a support chat.
3)Close the chat window from the app.
4)End the chat from the Admin Panel.
5)Start a new chat from the app.
6)Accept the chat from the Admin Panel.
7)Observe the message order in the chat window.

 

Could you please advise why this issue is occurring? Your help would be greatly appreciated.


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Tipene Hughes

Zendesk Developer Advocacy

Hi Siddharth,
 
Tipene here from the Developer Advocacy team at Zendesk - hope you’re doing well.
 
I see you’re running in to a few separate issues when using the Zendesk SDKs. If you can please go through the article linked here and provide as much information as possible for each issue, that’d be helpful in allowing me to troubleshoot this further. In particular, if you can provide an example app where you’re seeing the unexpected behaviors occur, that’d be appreciated.
 
Look forward to hearing from you.
 
Tipene

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