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Guide Dataset Reporting using Custom Ticket Statuses Attribute
Posted Dec 17, 2024
We would like this attribute applied to all datasets, but specifically the Guide Dataset so that we can more easily filter our reporting and reduce the manual effort to calculate Agent Engagement. Our current processes require that we exclude certain tickets from our calculation which is being done manually and using tags currently.
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Emily Reidy
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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