Recent searches
No recent searches
Hide IP Address in Support
Posted Dec 19, 2024
Feature Request Summary
Please provide the ability to hide the requester's IP address and/or region in the Support product.
Use Case
I understand that collecting the IP address is required, but I do not understand why this needs to be shown to the agents. To help protect the requesters PII, we should be able to limit who has access to this information.
Product limitation or missing feature
Ability to prevent the agents from seeing the requesters IP address.
Business impact of limitation or missing feature
I cannot currently limit this access.
Other necessary information or resources
I would like to have a setting in Admin to hide the IP address and / or Location in the event log metadata footer.
0
1
1 comment
Emily Reidy
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
1