SMS Text

Answered

Posted Jan 02, 2025

We were approved for SMS recently. I have noticed that i am unable to create a new ticket and send an SMS Text message. Why is that?

1 comment

Date

Official

Zendesk Employee

Jan 08, 2025

Thanks for sending feedback!

Zendesk Text requires a trigger in order to send proactive outbound SMS to your customers.

Please see this article for more information.

Thanks,

Ferran

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