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Enable logout logging in the audit dashboard.



Posted Jan 06, 2025

Hi, everyone!

We were trying to find some logout logging at the audit dashboard, and couldnt find it. We also tried with your support team, but we had no success as well, and as suggestion, they told us to start a thread with this subject.
So, is it possible to implement it? It would be way too usefull for us, cause we work at schedules and sometimes we don't know when our agents logged out, only when they logged in.

Sorry if I have posted at wrong place.

EDIT: And taking advantage of the occasion, I noticed that those who log in through the app do not have their records saved on the same dashboard.
Is there any other way to check this, or does it really not generate any log?


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Jhan

Zendesk Customer Care

Hi Marcelo,
 
Thank you so much for taking the time to share your thoughts with us! We truly appreciate your feedback about having the ability to see who logged in and logged out of audit dashboard that you mentioned. I understand how valuable this feature would be for you and many other users.
 
At the moment, I want to let you know that there are no current plans to implement this feature. However, your feedback is important to us, and it helps us shape the direction of our product. If we start to see more customers expressing interest in this feature, our product team will definitely consider it for future updates.
 
Please stay tuned! We’ll keep you updated if there’s a shift in our plans based on customer interest. Thank you once again for your understanding and for being a part of our community!
 
Best regards,
 
Jhan

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