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Access "sections", "categories" objects on Article page



Posted Jan 07, 2025

I want to display all sections and their inner sections and all their articles like here, on the side panel: https://help.successcx.com/hc/en-au/articles/21203236394777-Kepler-Analytics-Transforms-Customer-Service-and-Operational-Management-with-SuccessCX

 

 

But Article page does not have access to those properties https://developer.zendesk.com/api-reference/help_center/help-center-templates/article_page/ 

 

Would really appreciate some guidance in the right direction =)

 


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3 comments

Hi Alex | Plement ,

As far as I am aware, to achieve this, one must get all of the content via Zendesk APIs and then build out the layout.  You should be able to use a combination of the categories, sections, and articles APIs to fetch the data, and then use your code to process and put it in the desired layout.

Cheers ~

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Hi, James Peterson - Eastern Logic , thanks for the comment. Yes, I am starting to thinkI need to be using API for more features I need =) Would be easier 

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image avatar

Francis Casino

Zendesk Customer Care

; Hello Alex,
 
James is correct. To accomplish this, you would need to utilize Zendesk API to retrieve all the content and then create your own layout. You can leverage the categories, sections, and articles APIs to fetch the necessary data, and then use your code to organize and display it in the desired format.

 

 

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