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Can you display Problem tickets in the Zendesk Help Center



Posted Jan 13, 2025

Hi 

I am trying to find a way to display Problem tickets in the Help Center. 

 

This way our users can see if what they are about to create a ticket on is already a Problem Ticket. 

 

Any suggestions?


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Francis Casino

Zendesk Customer Care

Hi Henrik,
 

To effectively display Problem Tickets in your Help Center, consider creating a dedicated section for them that is easily accessible. Organize Problem Tickets using categories and tags

 

Additionally, create an FAQ section linking to relevant Problem Tickets.

 

Providing guidance on using the Help Center can further enhance the user experience and reduce duplicate ticket submissions.

 

 

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