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Modify Decimal custom fields via ticket trigger action
Posted Jan 14, 2025
Currently, ticket trigger actions can only modify checkbox, drop-down, text, number, and date custom fields, as described here.
I am requesting the ability for ticket trigger actions to also modify custom Decimal fields. Right now a Decimal field can only be changed manually, which makes them significantly less useful.
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3 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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James Peterson - Eastern Logic
Hi Ben Wright,
I understand that this feedback request is to be able to natively make the update, but I did want to let you know that this can also be accomplished by setting up a custom workflow via trigger and webhook. There's a lot of how-to guides out there for setting up the workflow, but I wasn't able to find one for decimal fields specifically. So, I created one on our Help Centre which you can view here - How to Modify Decimal Fields via Trigger. I know it may not be exactly what you are looking for, but I do hope it can help you out.
Cheers ~
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Scott Tynan
+1
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