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Adding a Private Comment text to a custom field



Posted Jan 15, 2025

Hello!

I'm trying to fill a custom field with the same text of a Private Comment that contains a specific word.

I've tried setting up a trigger and using a dynamic field like {{ticket.latest_comment_html}} to fill the custom field, but that didn't work.

Any solution or workaround?


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2 comments

Hi Gas Gas 

 

Maybe the issue is that you are trying to fill a custom field with html code or you are using placeholder {{ticket.latest_comment_html}} in the trigger.

 

Could you share a capture of trigger actions?

 

Regards

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Francis Casino

Zendesk Customer Care

Hello WeRoad! 
 
I hope you're having a fantastic day! To help us look into this a bit more, would you mind sharing a screenshot of the trigger actions? 
 
Thank you so much!
 

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