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How long did it take to get approved for this EAP?



Posted Jan 15, 2025

Hello! We recently submitted our application for Zendesk’s Early Access Program, and we’re eager to find out when we might hear back. We’re planning a major update to our Help Center, and these new features are key to making the customer experience much smoother. We've been hoping for this for years. We are indeed an Enterprise customer, we submitted our application about a week ago and would really appreciate any information on the expected timeline for enrollment. Thank you in advance!


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Shawna James

Community Product Feedback Specialist

Hey Joseph I left you a note on the post you commented on but want to confirm again the product team let us know that you should expect to be onboarded by the end of this week. Thank you for your engagement here! 

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Orsolya Forster

Zendesk Product Manager

Joseph C I enrolled you in the program today. Welcome and feel free to share your feedback with us. Cheers!

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