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Ban a user by their device ID



Posted Jan 16, 2025

Is it possible to ban a user by their device ID? The problem is that we have a spam user writing to us from different devices, we assign him the tag -ban but he creates a new account in the game each time and continues to clog our inbox. 

Also, when closing a ticket on each ticket, the user marks each ticket “bad”, thereby caving our CSAT.  

Therefore, I would like to ask you if there is a possibility to ban a user by his device ID? Most likely he will not buy a new device to continue spamming.


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JR Lausin

Zendesk Customer Care

HI Aleksei,
 
Thanks for contacting Zendesk Support! We apologize for the issue you're encountering.  Regarding Banning user by their device ID unfortunately this is not possible as of the moment. If the user is using same email you can add it to our blocklist https://support.zendesk.com/hc/en-us/articles/6136740916250-Understanding-the-allowlist-and-blocklist
 
Regarding the CSAT issue have you tried adding a no-satisfaction tag to these ticket then modify your csat automation and add the condition that tag does not contain no-satisfaction this way the automation will only fire when this tag is not added.
 
Sincerely,
 
 

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