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Automate Bulk SMS Texts in Zendesk
Posted Jan 21, 2025
Hi everyone!
If you’re looking for an efficient way to communicate with customers directly on their mobile devices, SMS campaigns might be just what you need. Whether it’s sending reminders, promotions, or updates, SMS is a powerful tool with higher open rates than emails.
With the Proactive Campaigns app for Zendesk, you can now:
- Choose SMS as your channel, write a message, and send it in just a few clicks.
- Access detailed stats like sent numbers and reply rates to fine-tune your messaging strategies.
- Reach them right where they are in a timely and personalized way.
And all of this is now possible with an updated and super-intuitive flow.
![](/hc/user_images/01JJ4K4SB3SBEK5TVN1J7RYVY2.gif)
💡 Tip: Use SMS for time-sensitive updates or reminders to make sure your message gets noticed.
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