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Add sort filters (date, relevance) to default search results
Posted Jan 23, 2025
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
When we use the default search bar on the home page, we get a big list of results that can be filtered in a number of ways. What is missing is the ability to sort these results. If you search for “license” on our home page, there are 28 article results and 448 community results. However, there seems to be no order in which these are presented, the top 5 have 3 results from 2021 and only one from 2024.
What problem do you see this solving? (1-2 sentences)
My agents often need to quantify an issue over a number of months by seeing how many community posts there are about it. Searching on a common topic may produce 100's to 1000's of pages they have to sort through to find recent posts.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
This problem happens on a daily basis.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
No real workaround, just a lot of manual work to look through lots of results.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
We would like to have a sort widget, same as what the Zendesk support site shows on the search result page:
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2 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Jeanette Lind
This is a headache on a daily basis. Please fix!
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