Zendesk Support accessibility gap for vision impaired - Side Conversations button label

Hi,

In the recent UI update for Copilot, one of our employees who has a vision impairment noted that the right context panel button for ‘Side conversations’ does not have an adequate alt text caption. Compared to the other buttons such as ‘Customer Context’ or 'Knowledge', the button for ‘Side Conversations’ does not have the right labelling for a screen reader tool (JAWS etc.) to be able to read it. To the user, it reads it as a blank button rather than the label ‘side conversations’.

We deduced that its not specifically related to the Copliot UI update, but it was noticed because of the removal or ‘Intelligence’ in the right context menu, it became more apparent to the user as the buttons shuffled.

Can this please be prioritised for a developer to update the button properties/elements, to the appropriate accessibility standards?