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Customer Response Visibility for New CAST Survey

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Forever New Admin

Posted Jan 28, 2025

Hi,

 

I recently configured Zendesk's New CAST Survey launch, however we can't see the customer's reaction because there is no front-end report for it. If we can't see the responses, what is the use of this new feature?

 

Regards,

Vikram

Manager – IT Infrastructure 

E: vikram.sharma@forevernew.in  

M: +91 9891542600

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    Shawna James

    Community Product Feedback Specialist

    Hey there,
     
    Thank you for taking the time to provide us with your feedback. Can you say more about "no front-end report for it"? Where are you looking to capture or see CSAT data? Thank you again!

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