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Suggested search result discrepancies



Posted Jan 30, 2025

Hi Zendesk team!

Typing Custom Field into the search box in our help center returns very different suggested results compared to the actual search results displayed after pressing return/enter.

I think it might be a bug, per this note from this article about end user search results:

The search relevance used for suggested articles and posts is the same as the rest of the Help Center.

Thanks!


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Shawna James

Community Product Feedback Specialist

Hey Ben,
 
Thank you for taking the time to provide us with your feedback. I am going to make a ticket on your behalf to reach out to our support team who can help you with any bug related issues. Please come back to this post should you need further assistance, thank you!

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