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Customer Translations in AI agents (glossary)
Posted Feb 05, 2025
When I build an answer in the AI agent flow builder and an have multiple languages enabled for translation, it would be nice to customize the ‘buttons’ the bot gives. We have two products and when a user asks to talk to a human, we ask; which product are you contacting us about 1. Product A or 2. Product B.
Unfortunately, the translations translate the product names, which is definitely not what I want.
I would like to enable translations on a component level OR even better, to have a glossary for the AI that also extends to the Knowledge Base on if this word is X in english, it's Y in Danish (etc)
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3 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Lindsay Lebensohn
Is there anything around this in the roadmap already? Lots of companies have products and things that they wouldn't want translated. A glossary is very very necessary.
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Shawna James
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