Recent searches
No recent searches
Selected Timezone Visibility
Posted Feb 05, 2025
It's actually annoying that you're getting these ideas to better your product from customers without compensating them rather than getting it from one of your bright employees.
Since the ZD WFM limits users to plot Time Offs for overnight shifters (covering 2 days) without breaking into two separate time blocks, it adds an extra steps to switch Timezone just to be able to do so. However, switching Timezones is slow and overusing dropdown menus is very counter intuitive and plotting tasks and time offs using the wrong timezone is really cumbersome.
Instead of just using a Globe icon, please add a text indicator for the current selected Timezone or at least a flag, if you're really into that simplistic look.
The page has so many blank spaces that can be maximized. For example, in the Auto Schedule page, you can use icons to separate import and export and bulk edit options and spread to that wide area instead of keeping them in dropdowns. Just keep the dropdowns available when the page is being viewed using a narrow screen, adjusted windows or using mobile web.
Such screen real estate are also wasted while publishing schedules where date selection and agent selection are on a separate tabs instead of keeping them both on the same page. I'm not a UX designer but if you have one on your team, I can say he's not doing his job correctly.
0
3 comments
Shawna James
Shawna here from the product feedback team. I want to thank you for offering your feedback to our product teams to better understand your desired areas of improvement; we understand the frustration that comes along with using products that do not meet your needs. We appreciate your perspective and the time to give us your valuable insight!
I want to take a moment to remind you of our Community guidelines and code of conduct. We expect all community members to adhere to respectful discourse in this space. Feedback and constructive criticism are welcome. Disparaging, harassing, mean, or snarky remarks about Zendesk, its employees, vendors, partners, or other community members will not be tolerated.
Thank you again for providing us with your feedback and for being a valuable Zendesk customer. We look forward to a continuing dialog in the future around product feedback!
1
Ryan Casilag
I know it's kinda harsh and it's not your fault but someone has to realize this is no longer a project tool, businesses relies on your tool to add efficiency on WFM workflow. We chose your product over a working and functioning tool (we thought is the least capable WFM tool we've used but now we realized there's worse) and we're expecting your tool to deliver if not better at least on par. I've shared a lot of ideas including a documentation I shared to your team which mostly are not being implemented, so this will be the last time I'll be sharing my thoughts on your tool and I will make sure that we will move to a better tool after we're done with the contract.
0
Shawna James
0