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Error for Suspended Ticket Auto-Recovery Does not Specify failure Reason



Posted Feb 06, 2025


Normally, this error can be caused by the following:

• The sender of the message was suspended. 
• The sender's email is a support address.
• The suspended ticket contains only attachments but doesn't contain any text. Zendesk can't recover suspended tickets that don't contain text. 

https://support.zendesk.com/hc/en-us/articles/4408836088986-Error-Suspended-ticket-could-not-be-recovered

 

Error should specify the reason for failure instead of being send as a “Default” blank error.

All 3 reasons should be easy to communicate if triggering the error.


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2 comments

+1, yes yes yes, 

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Shawna James

Community Product Feedback Specialist

Hey Tiziano,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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