Zendesk QA - Need APIs for Sentiment, Churn risk and other data

Hi team!

• Feature Request Summary
  • We need APIs for Sentiment, Churn risk and other data.
• Use Case
  • Zendesk QA is a powerful tool that we're starting to set up and were told there are APIs available. However, the APIs are restricted to data related to scorecards.  What we need to be able to do is pull the customer sentiment data and use it to display on a home grown app (a Zendesk app would be good too!) within Support itself so our support engineers have the information in front of them when they pick up/work a ticket.  In other words, if a customer sentiment is negative or churn risk is identified, we can use that data to potentially deflect manager escalations and churn by how we handle each ticket with the customer.  
• Product limitation or missing feature
  • Right now, we have to leave Zendesk and go to Zendesk QA which is not ideal and frankly just not sustainable nevermind the fact that the data in QA is not available to all users that look at a given ticket in Support. So the API is really necessary!! 
• Business impact of limitation or missing feature
  • We are “flying blind” during the lifecycle of the actual ticket and limited to case reviews in the QA module. This is not the ideal situation when working a ticket live.