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Messenger should use same authentication as Support/Talk



Posted Feb 10, 2025

We are currently unable to implement Messenger due to the following:

 

- Ticket requests are limited to registered users and domains defined in our Allow list

- Messenger is not integrated with this list of registered users

- There is no way to restrict use of Messenger to logged in users (require site login for the Messenger widget to appear)

 

I have had a developer review any/all documentation on Messenger, and we cannot find a solution. We cannot allow random site visitors to start messaging and opening tickets. Does anyone have a solution for this?


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