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Left-Hand Sidebar Wrapping Fields into Columns



Posted Feb 19, 2025

As of the last week or so-- purportedly without any changes from our ZD admins to our ZD configuration-- the left-hand sidebar of our Support View for agents has started wrapping fields into columns instead of just extending their fields along with the sidebar resizing.

I believe the fields have always worked this way, however the threshold for when the sidebar changes into fields into columns seems to have been greatly lowered as of recently.

Is there a way to tell fields in the left-hand sidebar to not wrap into columns, but instead just extend themselves along with the sidebar's resizing?


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Hi Doug

 

We have not had this happen to us. @ Zendesk is this a rollout that is happening soon? Is this part of the UI re-design/changes that are happening? 

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Shawna James

Community Product Feedback Specialist

Hey Doug,
 
Thank you for taking the time to provide us with your feedback and asking this question. I would suggest reaching out to our Support Team (more instruction here) who would be better suited to understand what you are seeing and what is maybe causing it. I am not sure if other Community members have found an answer to the question you post but they may have insight. We will note this feedback as well and please do let us know what you discover! Thank you again.

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