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API to create tickets in python

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Michael Tan

Posted Feb 20, 2025

Hello, I am using ticket API to create tickets in python. These are the main things needed from the sample code in zendesk developers:
url = “https://example.zendesk.com/api/v2/tickets”
email_address = “your_email_address”
api_token = “your_api_token”

I have created a support email in zendesk and tried to use that but I'm receiving a ‘Couldn’t authenticate you' error.
When I try adding the support email as a team member it's not creating it.

Is the email address the admin's email address?
Can I not use a support email address from zendesk (e.g. support@company.zendesk.com)?
 

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    Erica Girges

    Zendesk Developer Advocacy

    Hi Michael, 
     
    I completely understand the confusion. What is needed to access the API is an admin's email address associated with the Zendesk account. It would be the same as what is used for logging into your Zendesk instance. 

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