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Are there Rate Limits on ticket endpoints other than account ids?
Posted Mar 05, 2025
I am running an api that makes calls to zendesk on behalf of my customers. They give us their account ids and that's what is used in the request.
We seem to be hitting API limits but not getting the expected message. The accounts aren't using the api so heavily they should hit limits. But we as an organization might be. I was wondering if we could be limited ourselves by our IP range or something.
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1 comment
Greg Katechis
Hi Travis! We do have quite a few endpoint-specific rate limits, which you can see in this link. We also have limits that are not exposed to prevent abuse, but if what you're looking for isn't on that list, let me know and we can dig into this further for you!
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