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Links Between Multi-Placed Articles
Posted Mar 26, 2025
Overall this feature has been great, but there is one issue that's giving us a bit of trouble. When multi-placing an article, any links within that article are of course identical in each iteration of it. When placing an article in multiple different brands, this means that those links may take you do a different brand/help center entirely.
It would be hugely helpful for articles that link to other articles which are also multi-placed to be able to keep you within the same brand/help center you're coming from. Right now any links to other articles have a high chance of taking our users to a help center for an entirely separate product from the one they're using.
To give a bit of extra context for our use case, we sell multiple products and have a separate brand for each. We're hoping to use multi-placement for some articles related to our billing portal, which is common across all of our products. Some of these articles about our billing portal link to other articles which are also using multi-placement, but there doesn't appear to be a way currently to keep a customer within the same brand if they click these links.
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