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Announcing the removal of inactive X (formerly Twitter) handles
Edited May 29, 2025
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Announcing the ability to add icons to custom object records
Announcing routing based on agents' percentage-based capacity with omnichannel routing
Announcing the ability to filter team members without brand assignments
Edited May 27, 2025
Release notes through 2025-05-23
Edited May 26, 2025
Announcing Conversation Log API release: Unified and realtime conversation data access
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