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Feedback - Apps and integrations (Platform)
Share your feedback, ideas and experiences related to the use of apps and integrations (Platform).
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A huge blind spot in my org's Zendesk Data is the amount of time agents are spending merging tickets. It appears that th...
Posted Jul 14, 2022 · Crawford Philleo
2
Followers
1
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1
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I have had a support ticket with Zendesk (#12095702) about using the help center API's in a ZAF app, and was encouraged ...
Posted Jan 02, 2024 · Jens Herlevsen
3
Followers
2
Votes
1
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The Zendesk <-> Jira DC connector does not currently have any logging. In order to get early indication of a prob...
Posted Mar 27, 2023 · Brett Connor
3
Followers
1
Vote
3
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Jira to Zendesk migration
Not Planned
Both, Jira and Zendesk are powerful tools. But... since Jira is becoming very expensive and is giving up on Jira Serve...
Posted Apr 03, 2022 · Jacek Wizmur
7
Followers
5
Votes
6
Comments
JWT Sign-in Should Create Organization
Not Planned
Feature Request Summary: When using JWT to sign in a user from our system into our Zendesk instance, passing the organ...
Posted Jun 03, 2022 · Mike
8
Followers
9
Votes
5
Comments
Currently i have built a custom shipping solution directly in zendesk. Id want to have the option of passing an email to...
Posted Mar 22, 2024 · Parth Patel
2
Followers
0
Votes
2
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Hi there, We use the proactive tickets Zendesk app and were wondering if there were any planned updates to be able to su...
Posted Jan 19, 2024 · David Kristofor Kingsbury
4
Followers
0
Votes
1
Comment
Hey Team,We wanted to bring this to attention that Salesforce app in Zendesk doesn't support Account Hierarchy Lookup. w...
Posted Jan 19, 2024 · Garima Hans
3
Followers
2
Votes
1
Comment
Hi At the moment, there is no way to update an end-user phone number in Zendesk support in a way it can be used by t...
Posted Jun 08, 2023 · Yoram
3
Followers
1
Vote
6
Comments
Feature Request Summary: When using the Answer Bot API, we should have the option to submit a resolution against a spe...
Posted May 11, 2022 · Dan Cooper
3
Followers
6
Votes
1
Comment