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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Ticket links on iPhone dont open to app anymore
      Ticket ID links in an email use to open directly to the app to view the ticket. But for months it goes to a browser with...

      Posted Sep 15, 2024 · Exposure Events

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      Best ways to recommend articles based on labels?
      I'm hoping to get some guidance. We want to try to give people access to the articles they probably need, ideally before...

      Posted Dec 13, 2024 · Kyle Kowalsky

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      Help Center - Reusable Components?
      Hi, I’m using Zendesk Help Center to build my help center and customizing the UI by editing the theme code. I’m wonderin...

      Posted Nov 26, 2024 · Enrico Monte

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      How to Export Zendesk Guide Data as CSV
       Here is a script that exports Zendesk Guide Article information as a CSV: https://github.com/scotthavard92/Zendesk-Hel...

      Posted Aug 23, 2018 · Scott Havard

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      Hiding An Agent's Identity
      Administrators should follow a few steps to hide agent identities from customers. Disable personal email replies Remov...

      Posted Oct 27, 2015 · ZZ Graeme Carmichael

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      WEBINAR | Employee Services: Streamline Internal Helpdesks with Zendesk
      Join us for this session tailored for HR, IT, Facilities Services, Operations, and Support professionals! Learn how to t...

      Posted Nov 26, 2024 · Elena

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      Notifications for Community Members
      Hi, everyone! Does anyone have any best practices for ensuring members of our community get notified? It seems like the ...

      Posted Oct 29, 2024 · Colby Conway

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      Suspended Tickets - out of office
      Hi everyone,   We just started using Zendesk at my Firm and suspended tickets became a problem on day 2:)   The first is...

      Posted Nov 10, 2024 · Sanchez, Santiago

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      "Mark as done" button in emails to customers/requesters
      Answered
      Dear Community, I am pretty certain what we have in mind here should be possible - unfortunately I have spent hours sear...

      Posted Nov 11, 2024 · Yvonne P.

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      Push notifications from Zendesk to Slack
      The official Zendesk-Slack integration is very powerful, offering out-of-the-box two-way communication in a stylish way,...

      Posted May 09, 2019 · Jacob the Moderator

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