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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Guide Tip: New way to request feedback for article downvotes
      Prerequisite:* Admin access Support & Guide* Default Copenhagen Theme* Turn-on anonymous ticket submission* Custom f...

      Posted Dec 12, 2023 · Edward Teach

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      How to recreate the Insights CSAT dashboard in Explore
      The Goal It can be really satisfying (ha) to see all of your CSAT ratings with clear visual indicators for good and bad ...

      Posted Oct 30, 2020 · Chris Bulin

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      Prevent those customers from submitting tickets to your support after they have churned
      In order to prevent customer from submitting tickets to your support after they have churned , ZD suggested this KB arti...

      Posted Jan 28, 2025 · Rishi Dutta

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      How to include Article in Multiple Sections
      How to add an HC Article to multiple sections (using a redirect) Zendesk level:  IntermediateKnowledge:  Javascript, Gui...

      Posted May 22, 2020 · Alejandro Colon

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      Requiring a ticket attachment if a particular dropdown option is selected
      Update from Community Team: jQuery has removed in v2 themes and this tip doesn't work without jQuery.  How to requi...

      Posted Mar 27, 2019 · Karen D Snyder

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      Follow-ups Not Reassigning Tickets When Agents Are Out of Office
      I’ve enabled the Follow-ups feature in Zendesk, which is supposed to copy the original assignee and group to follow-up t...

      Posted Dec 26, 2024 · Josie Cramer

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      How to reply to a ticket with a Support Email Address of your choice?
      Hi Everyone, I’m Claudia from the Asia Customer Success team. One of the queries I get asked a lot from my clients is: H...

      Posted Nov 24, 2020 · Claudia Chiu

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      Tip: How to Show Popular Search Topics in Guide (HC)
      This handy tip involves customizing you Help Center to display Popular Search topics. It could be also be used to highli...

      Posted Mar 05, 2022 · Edward Teach

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      Help Center - Add Expandable Promoted Article with Article Body
      Zendesk level:  Beginner to IntermediateKnowledge:  Copy & Paste / CSSTime Required:  10 minutes...

      Posted Aug 04, 2017 · CST

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      How to search Help Center from article on mobile device
      When viewing our Help Center on a mobile device, the search bar appears on the Home page and Section pages, but not on a...

      Posted Jul 23, 2024 · Stacie Loving

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