Discussion - Tips and best practices from the community
New postFind tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.
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Operational Dashboards: How do you monitor your Zendesk real-time?0 votes 29 comments
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How to Include end-user browser information via Help Center0 votes 51 comments
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Hiding An Agent's Identity0 votes 8 comments
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Automated follow-up comments for Pending tickets (public or internal)1 vote 5 comments
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Add Note and Warning boxes to your Guide articles0 votes 28 comments
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Running triggers, automations, and reporting based on ticket SLA0 votes 13 comments
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Adding a click-to-chat link0 votes 17 comments
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How to use your Brand's logo on Mutibrand email template1 vote 5 comments
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Funky up your search box!0 votes 26 comments
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Using Enhanced SLAs0 votes 11 comments
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Export view to CSV file without 10 min limit0 votes 13 comments
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Views: Best Practice0 votes 2 comments
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Allow Customers To Opt Out Of Satisfaction Questionaires0 votes 6 comments
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Workaround: Adding a name field to your Help Center ticket form0 votes 46 comments
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Help Center user segmentation using Google Analytics custom dimensions0 votes 40 comments
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Tip: How to set a reminder on a ticket1 vote 75 comments
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Managing Projects with Zendesk1 vote 73 comments
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Show less than 6 articles on Category.hbs template0 votes 165 comments
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Change text for "My Activities" in HC0 votes 35 comments
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Help Center - Change default placeholder text in your Search Box0 votes 69 comments
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Adding a custom Font Family to Help Center1 vote 59 comments
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Embed Videos in Help Center Articles with Two Easy Steps (using video.js)0 votes 112 comments
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Help Center - Add an arrow to scroll back to the top of the page0 votes 60 comments
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Help Center – Adding icons into your theme0 votes 112 comments
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Set a page background image in Help Center0 votes 35 comments
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Escalation Process & Macros Template0 votes 6 comments
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What NOT To Do With Groups0 votes 8 comments
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Using Triggers to get the most out of Customer Satisfaction - Re-evaluation0 votes 31 comments
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A better email template for Zendesk1 vote 5 comments