Tips from users - Zendesk Suite

Find tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.

How to reply to a ticket with a Support Email Address of your choice?
- Claudia Chiu
- November 24, 2020 06:31
0 votes 1 comment
How to allow email target responses to thread into existing ticket
- Brett Bowser
- Zendesk Community Manager
- October 27, 2021 20:44
- Edited
1 vote 18 comments
Help Center - Add Dropdowns Knowledge base Category with Section and Article
- Zendesk Support Theme
- September 30, 2019 07:56
0 votes 0 comments
Tip: Utilizing a variety of calculations in an Explore Query to understand escalated tickets
- Chris Bulin
- Community Moderator
- January 18, 2021 20:10
3 votes 2 comments
Tip: Making Life Easier with Groups and Sets
- Chris Bulin
- Community Moderator
- February 09, 2021 23:55
1 vote 7 comments
Tip: How to send first mail to requester when deadline is set
- Kim Alsgaard
- March 20, 2021 20:50
1 vote 3 comments
Tip: How to add CSS to Web Widget
- Alejandro Colon
- April 05, 2021 15:22
1 vote 2 comments
Tip: How to add conditionals to your Zendesk email template to use custom HTML layouts
- Alejandro Colon
- April 06, 2021 15:38
1 vote 0 comments
Tip: Hide Zendesk Branding on Web Widget
- Alejandro Colon
- April 06, 2021 15:57
1 vote 0 comments
Tip: Hide System Fields on Web Widget
- Alejandro Colon
- April 06, 2021 16:22
1 vote 0 comments
Tip: Hide Ticket Fields on Web Widget
- Alejandro Colon
- April 06, 2021 17:59
1 vote 0 comments
Tip: Hide Field Labels on Web Widget
- Alejandro Colon
- April 06, 2021 22:07
1 vote 0 comments
Tip: Show only Question Mark on Web Widget
- Alejandro Colon
- April 07, 2021 00:31
1 vote 0 comments
Tip: How to Hide Top Suggestions on Web Widget
- Alejandro Colon
- April 15, 2021 13:18
1 vote 0 comments
How to Integrate Azure DevOps with Zendesk
- DevOps Integration
- June 17, 2021 10:14
3 votes 0 comments
Tip: How to notify Zendesk Guide Article update to Slack
- Toru Takahashi
- May 16, 2021 11:21
0 votes 0 comments
Tip: How to Add Estimated Reading Time to Articles in Guide
- Sheldon Grimm
- July 08, 2021 18:53
5 votes 2 comments
Tip: Elements Connect vs The Zendesk API
- Titilade Alabi
- July 28, 2021 13:59
1 vote 0 comments
Tip: Change banner of New Request Template based on Request Form
- Ifra Saqlain
- Community Moderator
- July 31, 2021 01:35
1 vote 0 comments
Tip: Add Current Article Title In The Breadcrumbs On Article Template
- Ifra Saqlain
- Community Moderator
- July 31, 2021 02:11
2 votes 0 comments
Tip: How to get the category/section/topic ID using breadcrumbs?
- Ifra Saqlain
- Community Moderator
- July 31, 2021 03:14
2 votes 0 comments
Guide Tip: Category page with (conditionally) expandable section lists
- Ashleigh Rentz
- September 15, 2021 20:17
1 vote 4 comments
Tip: Customizing the custom Web Widget field text
- Maky
- September 22, 2021 09:40
1 vote 1 comment
Tip: How to show a dropdown with data from an SQL database
- Alice
- October 14, 2021 13:38
1 vote 0 comments
Some basic tips for migrating reports from Insights to Explore
- Rob Stack
- Zendesk Documentation Team
- January 13, 2021 21:12
0 votes 0 comments
Tips for choosing the right Support dataset when migrating from Insights to Explore
- Marie-Cathrine
- Community Moderator
- January 19, 2021 13:15
3 votes 0 comments
Moving to Explore? About what happens to your reporting page and creating a simple report for Guide
- Rob Stack
- Zendesk Documentation Team
- February 11, 2021 20:08
0 votes 0 comments
Tip: Using Agent Signatures to include gender pronouns
- Dan Sowden
- March 16, 2021 17:27
1 vote 4 comments
How to offer users all 'Contact us' options on Zendesk Help Center
- Lotus Themes, Zendesk partner for Help Center design and customization
- May 01, 2021 15:10
0 votes 2 comments
Generating multiple tickets from a single webform
- Mike Konstantin
- January 07, 2021 18:39
1 vote 1 comment

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