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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Tip: How to add CSS to Web Widget
      Add CSS to Web Widget Zendesk level:  BeginnerKnowledge: Javascript, HTML, CSS, Web WidgetTime Required:  10 minutes Do...

      Posted Apr 05, 2021 · Alejandro Colon

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      Tip: How to notify Zendesk Guide Article update to Slack
      Hi there, I'd like to share my hobby work - https://github.com/toru-takahashi/actions-zendesk-guide-subscriber.Zendesk ...

      Posted May 16, 2021 · Toru Takahashi

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      Tip: How to Add Estimated Reading Time to Articles in Guide
      Zendesk level: BeginnerKnowledge: HTML, JSTime Required: 5 minutes This is a simple tip to quickly add an estimate...

      Posted Jul 08, 2021 · Sheldon Grimm

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      How to Integrate Azure DevOps with Zendesk
      Sync comments and attachments from Zendesk to Azure DevOps? Syncing of Comments, Status and Attachments from Zendesk t...

      Posted Jun 17, 2021 · DevOps Integration

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      Tip: Change banner of New Request Template based on Request Form
      Prerequisite: JavaScript CSS Time To Read: 5 minutes Time To Embed: 5 minutes     Hi All, Here, I am going to sh...

      Posted Jul 31, 2021 · Ifra Saqlain

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      Tip: Making Life Easier with Groups and Sets
      The Goal Arranging Attributes into Groups and Sets gives you more flexibility in how you present your data and can make ...

      Posted Feb 09, 2021 · Chris Bulin

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      Tip: How to add conditionals to your Zendesk email template to use custom HTML layouts
      How to add conditionals to your Zendesk email template to use custom HTML layouts Zendesk level:  IntermediateKnowledge:...

      Posted Apr 06, 2021 · Alejandro Colon

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      Tip: Hide Zendesk Branding on Web Widget
      Hide Zendesk Branding on Web Widget Zendesk level:  BeginnerKnowledge: Javascript, HTML, CSS, Web WidgetTime Required:  ...

      Posted Apr 06, 2021 · Alejandro Colon

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      Tip: Hide Field Labels on Web Widget
      Hide Field Labels on Web Widget Zendesk level:  BeginnerKnowledge: Javascript, HTML, CSS, Web WidgetTime Required:  10 m...

      Posted Apr 06, 2021 · Alejandro Colon

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      Tip: Hide Ticket Fields on Web Widget
      Hide Ticket Fields on Web Widget Zendesk level:  BeginnerKnowledge: Javascript, HTML, CSS, Web WidgetTime Required:  10 ...

      Posted Apr 06, 2021 · Alejandro Colon

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