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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Easily Make Your Zendesk Help Center Dropdown Fields Searchable
      Hello Zendesk Community!  I'm excited to share a solution I've developed for a long-standing issue many of us have ...

      Posted Jul 24, 2024 · Sushant A

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      Display Organizational Information on Ticket Workspace Similar to User profile card
      Does anyone know if there is a way to display Organization information directly in the ticket workspace? I am looking fo...

      Posted Oct 29, 2024 · Matthew Toenjes

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      Working with the Zendesk <> PagerDuty integration -- Custom Trigger for automated public reply?
      Hi! We've recently set up the integration between Zendesk & PagerDuty. We have a set of conditions such that if a partic...

      Posted Oct 21, 2024 · Amy Muller

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      Community Sign Up Process
      Hi! Our customer community is segmented based on a person's role type (dictated by a tag being added to their account). ...

      Posted Oct 29, 2024 · Colby Conway

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      Cómo crear un desarrollo de software en Zendesk
      ¡Hola comunidad de Zendesk! Hola soy un experto en el  desarrollo de software a medida  y estoy creando complementos par...

      Posted Oct 29, 2024 · Joseph Luis Monge

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      Support Tip: How to change the ticket Subject using a trigger
      Note: comments added before August 2022 referred to the previous version of this article, when this could be achieved us...

      Posted Oct 14, 2019 · Pedro Rodrigues (opservator.com)

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      How to allow email target responses to thread into existing ticket
      Hello fellow Zendesk users! Out of the box, Zendesk Support will allow agents to forward ticket information to an exter...

      Posted May 13, 2019 · Brett Bowser

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      Pin internal guides to the agent workspace
      We want to be able to pin internal guides to the agent workspace to be permanently displayed for agents to follow when h...

      Posted Oct 21, 2024 · Rebeca

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      Tip: Get Notified in Slack when @Mentioned on a Ticket
      The Problem  Tickets I was @mentioned on were slipping through the cracks. The in-app notifications were helpful w...

      Posted Feb 11, 2021 · Chandra Robrock

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      Tip: How to hide blank ticket fields on customer side
      Following the creation of a personalized form, the problem we had was that the fields, subject to conditions, appeared e...

      Posted Jan 26, 2021 · Anne Lhomme

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