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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Tip: How to Show/Hide HTML content based on user tags
      Sometimes you want to hide or display/show specified content on a ZenDesk template page (e.g., home_page.hbs) to on...

      Posted Jun 12, 2021 · Jordan Dayton

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      How to export Zendesk macros into a spreadsheet
      Regarding to this post I decide to make this short tutorial. 1. you need to be logedin as Admin or Agent of your ZD acc...

      Posted Apr 20, 2017 · Vlad

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      Is it possible to create parent and child labels in Zendesk?
      Hi, I would like to create parent and child labels in articles to tie down the broader categories to their sub categorie...

      Posted Sep 17, 2024 · Asmita Khan

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      Tip: How to Customize the Jira Zendesk Integration to Update the Zendesk Status
      The power of Jira and Zendesk together... it's just beautiful.  Out of the box, the integration allows Zendesk Agents to...

      Posted Apr 12, 2022 · Heather Rommel

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      Is it possible to route calls from different brands' numbers (from different zendesk instances) to one single agent?
      Hi all,   Suppose I have 3 separate Zendesk accounts serving 3 different brands, respectively. Each Zendesk has one phon...

      Posted Aug 20, 2024 · YC L

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      Tip: How to make a Table Of Contents (TOC) For Article Template
      Prerequisite: File Name: article_page.hbs, style.css, script.js file Time To Read: Max 2 min Time To Embed: Max 4 min...

      Posted Sep 01, 2021 · Ifra Saqlain

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      A better email template for Zendesk
      My name is Ben Lucier and I've been a Zendesk customer for as long as I can remember. I wrote this article on my persona...

      Posted Jan 04, 2013 · Ben Lucier

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      Tip: Add friendly links to your ticket field help text
      Credit: Unable to source, but it's present in our tenants. Many thanks to the original dev on this! Scenario: You ...

      Posted Apr 07, 2022 · Sam

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      My accordions are cut short
      I have been racking my brain about this.  When I open multiple accordions, the text just gets cut off. How can I fix thi...

      Posted Sep 10, 2024 · Shadylie Opena

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      How can I change the hero image on the category page?
      Is there a way to change the code so the category hero image is different from the home page hero? I'm not sure what cod...

      Posted Mar 29, 2024 · Perry,Brittany

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