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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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I need help figuring out if something is possible for Ticket Submissions.    Scenario: We have a large client base, and ...

Posted Jul 03, 2024 · Robyn Casanova

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I've been searching the KB and I guess I'm not using the correct terms to find what feature I'm looking for. We get tick...

Posted Feb 05, 2025 · Jeff Hubbard

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We use a server-side rendered (SSR) Zendesk app to display data from a third-party system in Zendesk. We would also like...

Posted Sep 13, 2024 · Fredrick Hildebrand

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Prerequisite:* Admin access Support & Guide* Default Copenhagen Theme* Turn-on anonymous ticket submission* Custom f...

Posted Dec 12, 2023 · Edward Teach

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The Goal It can be really satisfying (ha) to see all of your CSAT ratings with clear visual indicators for good and bad ...

Posted Oct 30, 2020 · Chris Bulin

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In order to prevent customer from submitting tickets to your support after they have churned , ZD suggested this KB arti...

Posted Jan 28, 2025 · Rishi Dutta

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How to add an HC Article to multiple sections (using a redirect) Zendesk level:  IntermediateKnowledge:  Javascript, Gui...

Posted May 22, 2020 · Alejandro Colon

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Update from Community Team: jQuery has removed in v2 themes and this tip doesn't work without jQuery.  How to requi...

Posted Mar 27, 2019 · Karen D Snyder

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I’ve enabled the Follow-ups feature in Zendesk, which is supposed to copy the original assignee and group to follow-up t...

Posted Dec 26, 2024 · Josie Cramer

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Hi Everyone, I’m Claudia from the Asia Customer Success team. One of the queries I get asked a lot from my clients is: H...

Posted Nov 24, 2020 · Claudia Chiu

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